Live WebChat Statistics / infographic Page 2017-03-22T16:06:27+00:00

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Engaging with your customers through Web Chat is important!

Your customers want it and here’s why.

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Increase Your Customer Satisfaction

It’s easy to see why customers return to businesses that provide live chat. Simply put, customers feel more confident doing business with companies that make support easy, hassle free and instantaneous.

Customer satisfaction based on research from (edigitalresearch)

73%

Live Chat

62%

Email

54%

Apps

53%

Social Media

50%

Post

45%

Phone

“44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a Web site can offer.” – (Forrester Research)

Save Time And Money

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On an average, 3 to 5 can be a good number of chats that can be handled by an agent simultaneously. With the help of our canned responses and routing Options, agents can save time on each chat and quickly resolve issues.

Grow Your Business Communication

Your customer is first… Enable your customers purchase with quick and effective answers from live chat help.

69%

Firstsource’s survey found that 69 percent of respondents would use web chat to contact their wireless, utilities, banking, healthcare, insurance and education providers.

38%

38% of Americans often use web chat to buy products or services, resolve customer service or tech support issues and answer product questions. – See More

20%

Live chat help increase conversions by at least 20 percent and that the typical ROI rate from paid live chat software for sales teams is about 300% – See More

“When business provide an easy way to chat, customers get the help they need immediately. In addition, chat provides a non-intimidating way to engage because they’re in charge of the conversation”