Federation for Enabling WebChat (on-premise)

How to open federation (on-premise) for Enabling WebChat


What is Federation:
One of the features of Skype for Business (Lync) is Federation – which is the ability to  connect and communicate with Skype for Business (Lync) users in other organizations. You can let people that are using Skype for Business contact Skype for Business users from outside your organization and add them to their list of Skype for Business contacts. After they add them to their contact list, they can see if they are online and IM with them, hold meetings and share desktops.

Since WebChat is a Skype for business service hosted in our environment. You would need to have open federation with our organization. To learn more about federation you can find this information on the Skype for Business website: https://support.office.com/en-us/article/Users-can-contact-external-Skype-for-Business-users-b414873a-0059-4cd5-aea1-e5d0857dbc94 

If you are having trouble receiving presences for your users, you might have a problem with your federation settings. This blog will show you how to properly set up federation so that your agents can communicate to their anonymous outside users.

! Please Note:

In order for WebChat to allow your agents / users to receive incoming chat invites, they need to be subscribed to presence.

If you are using Lync or Skype for Business on Premise, Federation is needed.  Please make sure that ‘enablingtechcop.com, enablingchat.com and enablingwebchat.com’ is added to your federation list.

1. Open the Skype for Business control panel.
2. Login in using your credentials.

Here is the Control Panel view:
 Skype for Business Federation Control Panel

3. Click on the ‘Federation and External Access’ menu option on the left menu.
Federation and External Access tab in Skype for Business Control Panel

4. Choose the ‘Sip Federated Domains’ option in the top menu
Adding sip domain for open federation

5. Select the ‘New’ drop down menu and choose the ‘Allowed Domain’ option.
Allowed Domain for open federation

6. Enter the following information:

  • Domain Name (or FQDN): = enablingchat.com, enablingwebchat.com and enablingtechcorp.com
  • Comment: = Enabling Technologies WebChat


 

Note: If you are still not receiving presence after these steps, please allow 24 hrs for the Federation process to finish the update.

2018-06-08T19:34:28+00:00May 19th, 2016|How To's|2 Comments

2 Comments

  1. Jason March 21, 2017 at 8:03 pm - Reply

    How do I federate with Office 365 ?

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