Enabling WebChat GDPR statement (as of 3/20/18)

Enabling Web Chat GDPR statement (as of 3/20)

  1. The following elements of EU resident data may be present in the system:
    1. Display name entered by webchat visitor, and any other data entered into the chat request form via your custom questions.
    2. Chat Log: timestamp of when chat request was received and which agent group the request was for.

 

  1. Personally identifiable may be present in:
  • Database
    • All customer data is keyed back to a unique ID per-customer, allowing for pulling customer-specific data for audit.
    • Access to the database is locked down to only the server-side server components.
    • No customer has direct access to query or view data from the database.
    • Access to view archived chat request and/or conversation text data for your account is only available via the webchat online dashboard.
      • This online dashboard is secured using Microsoft identity framework user accounts/passwords. Only webchat users with webchat account admin security permission are able to view the reporting tab/data in the dashboard.
    • Chat log archives: Conversation text is not archived in the database by default. You can optionally enable conversation text archiving via the Webchat online dashboard.
      • Conversation text is currently stored in sql as plain-text.

 

We plan to have the following in place by May 25.

 

  • Encryption at rest for any customer-data in the database (including conversation text and answer data)

Ability for orgs to pull their own customer records from the system for audit

2018-03-19T21:14:07+00:00 March 19th, 2018|Blogs|0 Comments

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