About Josh Walker

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So far Josh Walker has created 12 blog entries.

Enabling WebChat GDPR statement (as of 3/20/18)

Enabling Web Chat GDPR statement (as of 3/20)The following elements of EU resident data may be present in the system:Display name entered by webchat visitor, and any other data entered into the chat request form via your custom questions.Chat Log: timestamp of when chat request was received and which agent group the request was for. Personally [...]

2018-03-19T21:14:07+00:00March 19th, 2018|Blogs|Comments Off on Enabling WebChat GDPR statement (as of 3/20/18)

Federation for Enabling WebChat (O365)

How to open federation (O365) for Enabling WebChatWhat is Federation:One of the features of Skype for Business (Lync) is Federation - which is the ability to  connect and communicate with Skype for Business (Lync) users in other organizations. You can let people that are using Skype for Business contact Skype for Business users from outside [...]

2018-06-08T19:16:59+00:00March 22nd, 2017|How To's|1 Comment

WebChat Education Scenario

Any educational facility with an online presence can benefit from using Enabling WebChat.Are you looking to capitalize on your Skype for Business investment? Whether you are an educational institution or a training center, effective communication is vital for growth and student satisfaction. While you do your best to provide information about your facility on your website, it’s [...]

2017-03-22T16:06:31+00:00August 15th, 2016|WebChat Scenarios|Comments Off on WebChat Education Scenario

WebChat Hotel Scenario

Any Hotel with an online presence can benefit from using Enabling WebChat.Your hotel is a place of warmth and welcome. You wouldn't want your guests to come in to an empty lobby with no one available to help. It is important for your guests to be greeted and assisted as soon as possible. However, this isn't just true in [...]

2017-03-22T16:06:31+00:00July 19th, 2016|WebChat Scenarios|Comments Off on WebChat Hotel Scenario

WebChat Wholesale Distributor Scenario

Any Wholesale Distributor with an online presence  can benefit from using Enabling WebChat.Communication is a cornerstone for success within your organization. This is especially true if you are a wholesale distributor. Open communication with your retail partners and vendors will bring more value to your business. In a business to business environment, all companies have to [...]

2017-03-22T16:06:31+00:00July 7th, 2016|WebChat Scenarios|Comments Off on WebChat Wholesale Distributor Scenario

WebChat Restaurant Scenario

Any restaurant with an online presence can benefit from using Enabling WebChat.Gone are the days of using the yellow pages in order to find a restaurant that may not even be open. Nowadays, the process is a little more simplified as more people are utilizing the internet. People can gather information about a restaurant through websites [...]

2017-03-22T16:06:31+00:00June 27th, 2016|WebChat Scenarios|Comments Off on WebChat Restaurant Scenario

WebChat Furniture Store Scenario

Can Enabling WebChat help your business the way it helped Axiom Furniture Store?Axiom is advertising a special sales event on their website and through social media. Before WebChat, Axiom would display their available furniture collections online for customers to be able to view only, in essence closing their online door. If a customer is interested in [...]

2017-03-22T16:06:31+00:00June 21st, 2016|WebChat Scenarios|Comments Off on WebChat Furniture Store Scenario

Staff Directory With Embedded Live Chat

Staff Directory With Embedded Live ChatIn this blog post, I will show you how to create a 'Staff Directory  - Live Chat Link' to use for every staff member in your organization. Whether you are an educational institution, or have an organization with multiple employees, you will most likely have a staff directory containing an alphabetical index of the names, [...]

2017-03-22T16:06:31+00:00June 10th, 2016|Blogs, How To's|Comments Off on Staff Directory With Embedded Live Chat

Multiple WebChat Pages

Multiple WebChat PagesA customized Skype for Business chat window placed on different sections of your website:One of the many features of WebChat is called Multiple WebChat pages. This feature allows you to create different versions of the WebChat client and have them placed on the different sections of your website. You can create a WebChat page and embed [...]

2017-03-22T16:06:31+00:00June 2nd, 2016|Blogs, Uncategorized|Comments Off on Multiple WebChat Pages

Embedding WebChat in your email signature

Embed WebChat inside your email or a campaign. WebChat is an incredible tool to help close the gap in communication. Live chat has proven to not only save time and money, but it has a huge impact on customer satisfaction (take a look at some of the statistics here ). According to DMR states gadgets , [...]

2017-03-22T16:06:31+00:00June 2nd, 2016|How To's|Comments Off on Embedding WebChat in your email signature