Inviting Agents Into The Conversation

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More than one Lync/ Skype for Business agents can join the meeting and chat with the website user. Both the Lync agent and the website user will see ‘typing’ notifications as the instant message conversation progresses and at any time during the conversation, the Lync agent can drag in another agent (Lync contact) to include them in the conversation as needed. The website visitor will see all the messages typed by all participants in the Lync meeting.