One of the features of Skype for Business (Lync) is Federation – which is the ability to connect and communicate with Skype for Business (Lync) users in other organizations. You can let people that are using Skype for Business contact Skype for Business users from outside your organization and add them to their list of Skype for Business contacts. After they add them to their contact list, they can see if they are online and IM with them, hold meetings and share desktops.
Since WebChat is a Skype for business service hosted in our environment. You would need to have open federation with our organization. To learn more about federation you can find this information on the Skype for Business website: https://support.office.com/en-us/article/Users-can-contact-external-Skype-for-Business-users-b414873a-0059-4cd5-aea1-e5d0857dbc94
If you are having trouble receiving presences for your users, you might have a problem with your federation settings. This blog will show you how to properly set up federation so that your agents can communicate to their anonymous outside users.
! Please Note:
In order for WebChat to allow your agents / users to receive incoming chat invites, they need to be subscribed to presence.
If you are using Lync or Skype for Business on Premise, Federation is needed. Please make sure that ‘enablingtechcop.com, enablingchat.com and enablingwebchat.com’ is added to your federation list.
1. Open the Skype for Business control panel.
2. Login in using your credentials.
Here is the Control Panel view:
3. Click on the ‘Federation and External Access’ menu option on the left menu.
4. Choose the ‘Sip Federated Domains’ option in the top menu
5. Select the ‘New’ drop down menu and choose the ‘Allowed Domain’ option.
6. Enter the following information:
- Domain Name (or FQDN): = enablingchat.com and enablingwebchat.com and enablingtechcop.com
- Comment: = Enabling Technologies WebChat