Agents Accepting Chat Requests

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Once a chat request is submitted, a Lync/Skype for Business agent in the selected group will receive a Lync toast invitation to the conversation. The toast notification will come from the agents Lync/ Skype for Business chat client. Agents will need to click the ‘Accept’ link to accept the web visitor’s request.

*** Note: Agents will receive toast notifications based on the ‘Routing Method’ set for that particular group/ department. Click Here for more information.