What is Enabling WebChat?
Enabling Webchat – the only real time chat software for your website that utilizes Skype for Business on the backend! As an organization, you know the value of live chat on your website. Enabling Webchat not only provides your normal benefits like closing the deal faster but Enabling WebChat goes a step further to make your life easier. To integrate: simply add a button hyperlinked to the WebChat url on your website. It’s that easy! If you are already using Microsoft Lync, Skype for Business or Office 365, pick the agents you want to route to and you are done! Savvy consumers are shunning call centers and email and are moving toward real-time interaction using social media and WebChat. Try our Enabling Webchat solution for 30 days for Free!
Our Solution
WebChat works on cross platforms.
Website visitors can communicate with Agents through Skype for Business.
Increase Conversions
Allow WebChat to be your networking tool by connecting you through Skype4Business/ LyncIncrease Conversions
The American Marketing Association found that B2B companies who used live chat see, on average, a 20% increase in conversions! Consumer Trends found that 90% of customers said the “Live Chat” button gives them confidence.Reduce Your Costs
WebChat provides a high level of service while decreasing handling costs by as much as 80%. One live chat agent talks with 10 times more people than a phone or email agentReduce Your Costs
It’s no secret that customer support can be expensive! According to research by Telus International, customer service agents can engage in as many as six (!) simultaneous chats, depending on the complexity of the issues involved.
Boost Customer Satisfaction
A WebChat solution on your website will have the highest satisfaction levels for any customer service channelBoost Customer Satisfaction
According to eDigital’s customer service benchmark, live chat has the highest satisfaction levels for any customer service channel, with 73%, compared with 61% for email and 44% for phone.
WebChat comes with features to help you customize and manage your live chat experience.
Live Groups
Live Groups
Each group has a live status Icon:– Green means there are at least 1 or more agents immediately ‘Available’ in that group.
– Gray means all agents in that group are ‘Busy’, ‘Away’, or ‘Offline’.
No Plugins Required
No Plugins Required
Enabling WebChat works from all popular browsers. The app is built on HTML 5 / CSS 3 / Javascript, so no browser plugin (i.e. Silverlight or flash) is required. This allows the app to work on more browsers and devices. Silverlight or flash are not required!
Custom Themes
Custom Themes
ETC Webchat will include an administrative portal website where several branding options will be configurable. For example, font, font color, font size, background colors, etc will all be configurable via a user-friendly interface. This portal site will require AD authentication to access.)
Reporting
Reporting
WebChat offers reporting and archiving of conversations. The Reporting tab will allow Admins to track requests and average answer times for Users, Groups, and Pages. Included in the reports tab is the ability to view conversation history and the ability to filter conversations per page, group, or user
Engage your website visitors from anywhere
Through Skype for Business
